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Next instruction from this context First-time riders call Ride Line. Existing clients may use its member portal within the published advance-booking rules; mileage requests must be called in.
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Existing instructions to review Starting point : First-time riders call Ride Line. Existing clients may use its member portal within the published advance-booking rules; mileage requests must be called in.Who the instructions concern : Eligible OHP/IHN clients traveling to covered appointments; Ride Line verifies current coverage.Prepare: Program or coverage information, if applicable : Program or coverage information, if applicablePrepare: Trip and appointment information requested by the provider : Trip and appointment information requested by the providerPrepare: Prior approval, verification forms or receipts if requesting reimbursement : Prior approval, verification forms or receipts if requesting reimbursementPublisher instruction 1 : First-time riders call Ride Line. Existing clients may use its member portal within the published advance-booking rules; mileage requests must be called in.Publisher instruction 2 : Prepare your pickup address, appointment location and time, coverage information and mobility needs for the eligibility check.Publisher instruction 3 : Use a call for reimbursement, same-day, next-day, weekend or holiday requests. The member portal has separate advance-booking limits; the general help form does not schedule transportation.Publisher instruction 4 : Ask for approval before the appointment, retain confirmation and follow the current verification/receipt instructions. Cancel or update a trip promptly.Submission instructions : First-time riders call Ride Line. Existing clients may use its member portal within the published advance-booking rules; mileage requests must be called in.Costs and fee questions : Ask the responsible program to confirm that your trip or support is covered before booking or paying. An arranged ride, mileage claim and public-transit fare have different rules; this guide does not establish individual coverage or reimbursement.After submission : Keep the approval or booking confirmation, return-trip arrangement and any provider-required visit verification or receipts. Ask whom to contact if the ride is late, canceled or the appointment changes.Returned, denied or unresolved requests : Contact the responsible transportation program about a missed ride or denied request. Ask for the written reason and any complaint, review or appeal instructions. Read a notice promptly; a phone call does not automatically preserve a deadline.Language, disability and offline access : Tell the program about mobility equipment, an attendant or car-seat need and ask about interpretation or a phone-based alternative to an online request. Confirm the assistance it can actually provide.Prepare to use Cascades West Ride Line medical rides and mileage reimbursement
Cascades West Ride Line | Oregon Cascades West Council of Governments