Identify a missing USCIS notice or secure-document delivery problem

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Identify whether the missing item is a notice or a secure card/travel document.

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Existing instructions to review

Starting point: Identify whether the missing item is a notice or a secure card/travel document.

Who the instructions concern: People reviewing the named federal agency service; the agency determines case-specific access, authority and applicability.

Prepare: Receipt and expected notice/document type: Receipt and expected notice/document type

Prepare: Account/status and available USPS tracking: Account/status and available USPS tracking

Prepare: Correct mailing address and representative-delivery preference: Correct mailing address and representative-delivery preference

Prepare: Prior USPS and USCIS inquiry references: Prior USPS and USCIS inquiry references

Publisher instruction 1: Identify whether the missing item is a notice or a secure card/travel document.

Publisher instruction 2: Check the mailing address and official account/status; use tracking only where available.

Publisher instruction 3: Follow the current notice inquiry or USPS missing-mail and USCIS card/document inquiry steps as appropriate.

Publisher instruction 4: Keep records and review the document-specific replacement requirements if USCIS directs a new application.

Submission instructions: Use the inquiry category linked by USCIS and contact the Contact Center if the receipt number is unknown. USPS action and a USCIS inquiry are separate steps.

Costs and fee questions: An inquiry does not establish free replacement. The correction/replacement guide describes different form/fee consequences, including who caused a delivery error.

After submission: Preserve tracking, inquiry receipts and returned-mail information. Confirm whether USCIS will retry delivery or requires a new form.

Returned, denied or unresolved requests: Do not use one waiting period for every notice/card. A missing document does not extend a separate evidence response, appointment, appeal or status period.

Language, disability and offline access: Use current Contact Center assistance or account technical help; request disability-access support if the online route is unusable.

Identify a missing USCIS notice or secure-document delivery problemUSCIS Track Delivery of Your Notice or Secure Identity DocumentUSCIS Contact Center: case inquiry routesUSCIS Updating or Correcting Your DocumentsUSCIS How to Change Your Address

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