Identify whether the task is a new document-service appointment or changing an already scheduled biometrics appointment.
Existing instructions to review Starting point : Identify whether the task is a new document-service appointment or changing an already scheduled biometrics appointment.Who the instructions concern : People reviewing the named federal agency service; the agency determines case-specific access, authority and applicability.Prepare: Existing appointment notice or document-service concern : Existing appointment notice or document-service concernPrepare: Relevant receipt and case notice : Relevant receipt and case noticePrepare: Reason a service cannot be completed remotely : Reason a service cannot be completed remotelyPrepare: Interpreter/disability access needs and any rescheduling reason : Interpreter/disability access needs and any rescheduling reasonPublisher instruction 1 : Identify whether the task is a new document-service appointment or changing an already scheduled biometrics appointment.Publisher instruction 2 : For a service appointment, use the official request page or Contact Center and wait for confirmation.Publisher instruction 3 : For biometrics, read the current online-account rescheduling and good-cause rules before the scheduled time; contact USCIS when online rescheduling is unavailable.Publisher instruction 4 : Keep the confirmation and follow the current notice, location, entry and access instructions.Submission instructions : Use the specific service channel. Biometrics requests generally go through the USCIS account; within 12 hours, after a missed appointment, or after repeated rescheduling, the current guidance directs Contact Center help.Costs and fee questions : The appointment landing page says USCIS appointments are free. Underlying application/document charges and travel expenses are separate.After submission : Retain the confirmation/new notice and verify what changed. A request alone is not proof the original appointment was cancelled or replaced.Returned, denied or unresolved requests : Missing biometrics without a timely good-cause request can result in abandonment/denial. Do not attend a different ASC expecting service without an accepted reschedule.Language, disability and offline access : Ask for disability accommodation promptly. Interpreter arrangements differ by appointment type: the service-appointment landing page and biometrics guidance give different instructions; confirm the actual notice.Distinguish a USCIS service appointment from biometrics rescheduling
myUSCIS Request an Appointment
USCIS Contact Center: case inquiry routes
USCIS Preparing for Your Biometric Services Appointment
USCIS Disability Accommodations for the Public