Choose the task and actual reported context. These routes use the site’s existing instructions and sources. Progress is temporary preparation, not a determination of a legal stage or completion.
Next instruction from this context Prepare receipts, correspondence, business details and the outcome you seek. Choose one DOJ option: informal dispute resolution, intake investigation, or information only.
Choose your step and follow-up instructions Work through the existing instructions for this route. Reviewing a step does not complete a legal requirement.
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Existing instructions to review Starting point : Prepare receipts, correspondence, business details and the outcome you seek. Choose one DOJ option: informal dispute resolution, intake investigation, or information only.Who the instructions concern : Oregon consumers with a business transaction problem or suspected unlawful business practice. Specialized agencies may handle some industries.Prepare: Business name and contact information : Business name and contact informationPrepare: Transaction dates and amount paid : Transaction dates and amount paidPrepare: Receipts, contract and warranty : Receipts, contract and warrantyPrepare: Complaint correspondence and desired resolution : Complaint correspondence and desired resolutionPrepare: Copies of relevant records with unnecessary sensitive details removed : Copies of relevant records with unnecessary sensitive details removedPublisher instruction 1 : Gather the transaction records and write a short account of what happened and what resolution you seek.Publisher instruction 2 : Open the official Oregon DOJ Consumer Complaint Form, or call the hotline for help identifying the route.Publisher instruction 3 : Choose one option: voluntary informal dispute resolution, intake investigation, or information only. Read what that option can do and whether updates are provided.Publisher instruction 4 : Provide the requested facts and supporting copies and preserve your submission confirmation. Prepare uploads before starting because the form can time out.Publisher instruction 5 : Review any acknowledgment, assigned file number or agency-referral notice and provide follow-up information if requested; investigation-only submissions do not receive status updates.Publisher instruction 6 : If you need an individual lawsuit or approaching deadline addressed, consult a lawyer or read the appropriate small-claims instructions separately.Submission instructions : Complete Oregon DOJ's Consumer Complaint Form at https://justice.oregon.gov/consumercomplaints/. Prepare document uploads before starting; the form/upload page times out after 20 minutes without activity. Read the selected option and public-records terms before submitting.Costs and fee questions : Which current publisher instructions apply to Costs and fee questions? These details have not been recorded for this route. Use the linked responsible office to confirm them.After submission : Provide an email address to receive a confirmation copy. For informal dispute resolution, DOJ shares the complaint with the business and seeks a voluntary response. Investigation submissions receive no status updates or notification that an investigation opened or closed.Returned, denied or unresolved requests : DOJ cannot compel the business to participate in voluntary mediation or act as your attorney. A complaint does not extend lawsuit deadlines. For help with the route, call the Consumer Hotline or email help@oregonconsumer.gov.Language, disability and offline access : Consumer Hotline: 1-877-877-9392, Monday-Friday 8:30 a.m.-4:30 p.m. The form lets you identify your primary language; ask the hotline about assistance if the online form is difficult to use.File an Oregon consumer complaint about a business
Oregon DOJ Consumer Complaint Form
Oregon DOJ Consumer Hotline and contact options