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Understand the route. Prepare your documents. Follow the publisher’s next steps.
Recover a hacked email or social-media account
Federal Trade Commission · Shared Oregon or applicable federal route
Follow the account provider recovery process and secure the account after access is restored.
Where and how to proceed: prepare, file and follow up
Start here: Use a device you reasonably trust; update security software and check for malicious software as the FTC guide describes.
1. Is this for me?
People with suspected account compromise; use specialist safety planning first if account changes could alert an abusive person.
Service area: Oregon or applicable federal route; confirm venue and agency jurisdiction.
2. What should I prepare?
Some documents may be conditional. Ask about alternatives. Checkmarks are temporary and are not saved or sent.
3. Where and how do I submit?
Read the linked publisher instructions to confirm the receiving office, accepted submission method and current forms. This page has not separately verified those details. A county filter does not decide the correct court or filing location.
- Use a device you reasonably trust; update security software and check for malicious software as the FTC guide describes.
- Follow the official provider account-recovery instructions linked from the FTC guide.
- After access is restored, change the password, sign out other devices, enable two-factor authentication and check recovery contacts.
- Remove unauthorized forwarding rules, review sent or deleted messages and warn contacts about fraudulent messages from the account.
Timing: Begin recovery promptly after detecting unauthorized access; provider response and recovery requirements vary.
4. What will it cost?
Details to confirm with the provider
Fees and fee-waiver eligibility have not been separately verified for this route. Check the current provider instructions. For a court filing, ask the court about its fee-waiver or deferral forms.
5. What happens after I submit?
Details to confirm with the provider
Keep a copy of what you send and its confirmation or receipt. Ask the receiving office how to track it, when to expect a response and how it will request missing information. These follow-up details have not been separately verified for this route.
6. What if something goes wrong?
Details to confirm with the provider
Read any returned filing, correction request or denial notice promptly. Ask the responsible office for the correction, review or appeal instructions and the deadline that applies to your notice. This guide does not verify a route-specific appeal process.
Language, disability and offline help
Ask the receiving office about language assistance, disability accommodations and an alternative to online submission. Available options have not been separately verified for this route.
No recovery service can promise success. Do not share passwords or verification codes with purported recovery agents. In an abuse situation, consider whether recovery changes could increase risk.
Sources and review date
Guidance reviewed 2026-10-11. Read the current publisher instructions before acting.
FTC hacked account recovery - exact web tool extraction; direct fetch returned 404 · web tool extract
Captured evidence SHA-256: 2d5f0dcc1398253be32aeb3915ff3e08115a17528c3e39a7f0f6a4a53c2aea25
Choose local help
Confirm the correct court, agency and service area. Each directory includes source dates and limitations.