File a quality-of-care complaint about an Oregon long-term care facility
Elder & Dependent Adult
Oregon preparation and procedure guide
Source review: 2026-10-11

Scope: Shared Oregon or applicable federal procedure; confirm local requirements
Select the correct licensing complaint route for nursing, assisted living, residential care or adult foster care.

Who this route is for
Residents, families and others concerned about care in an ODHS-licensed facility; complaint routes vary by facility type.

Timing and notices
Report ongoing unsafe care promptly. An administrative complaint does not pause an eviction, discharge or court deadline.

Prepare (conditional documents may have alternatives)
[ ] Facility name, address and type
[ ] Resident name and safe contact details
[ ] Dates, staff roles and description of care concerns
[ ] Notices, photos or records already lawfully available

How to proceed
1. Identify whether the facility is a nursing facility, assisted living or residential care facility, or adult foster home.
2. Describe the concern with dates and concrete examples; include as many relevant details as possible.
3. Use the nursing complaint route at 877-280-4555, assisted living/residential care route at 844-503-4773, or the adult foster home SAFEline/local APD route listed by ODHS.
4. Keep the complaint record and ask where to send further evidence; use 911 for immediate danger and consider ombudsman advocacy separately.

Choose the ODHS facility complaint route: https://www.oregon.gov/odhs/aging-disability-services/Pages/long-term-care-quality.aspx

Limits: Licensing complaints differ from resident advocacy and legal claims. The appropriate contact and online form must be rechecked on the current ODHS page.

Publisher sources
File a quality-of-care complaint about an Oregon long-term care facility - publisher instructions
https://www.oregon.gov/odhs/aging-disability-services/Pages/long-term-care-quality.aspx
Evidence type: publisher-html-snapshot
SHA-256: ac6f8d9ce033541ba0fd4d99b3d14878658d92a0f02527adc1cac7ec249405c7
File a quality-of-care complaint about an Oregon long-term care facility - publisher instructions
https://www.oltco.org/oltco/about-ltco.html
Evidence type: publisher-html-snapshot
SHA-256: 5061f85cfaed7a7d018cde28c2db809ecfba647620d1660da565f75e4d6aad47

This site helps you prepare. It does not submit filings, calculate personal deadlines, decide eligibility or replace professional review. A complaint or help request does not pause another case or deadline.

Start here
Identify whether the facility is a nursing facility, assisted living or residential care facility, or adult foster home.

Where and how to submit
Read the linked publisher instructions to confirm the receiving office, accepted submission method and current forms. This page has not separately verified those details. A county filter does not decide the correct court or filing location.
https://www.oregon.gov/odhs/aging-disability-services/Pages/long-term-care-quality.aspx

What will it cost?
Fees and fee-waiver eligibility have not been separately verified for this route. Check the current provider instructions. For a court filing, ask the court about its fee-waiver or deferral forms.

After submission
Keep a copy of what you send and its confirmation or receipt. Ask the receiving office how to track it, when to expect a response and how it will request missing information. These follow-up details have not been separately verified for this route.

Corrections, denials and appeals
Read any returned filing, correction request or denial notice promptly. Ask the responsible office for the correction, review or appeal instructions and the deadline that applies to your notice. This guide does not verify a route-specific appeal process.

Language, disability and offline help
Ask the receiving office about language assistance, disability accommodations and an alternative to online submission. Available options have not been separately verified for this route.