Report an unsafe consumer product Consumer & Fraud Oregon preparation and procedure guide Source review: 2026-10-11 Scope: Shared Oregon or applicable federal procedure; confirm local requirements Report a product safety incident through SaferProducts.gov or the CPSC hotline and preserve records for possible investigation. Who this route is for People reporting safety hazards or injuries involving consumer products within CPSC jurisdiction, including Oregon residents. Timing and notices Report a suspected hazard promptly. CPSC says an investigator may or may not be assigned because of report volume. Prepare (conditional documents may have alternatives) [ ] Product brand, model and serial number if available [ ] Purchase receipt and product manual [ ] Incident date and description [ ] Photographs and repair records if safely available [ ] Relevant fire, police, medical or insurance reports How to proceed 1. Identify the product and document what happened and the safety concern without creating further exposure to the hazard. 2. Use the SaferProducts.gov reporting link from CPSC or call its published hotline. 3. Submit the incident details and keep the report information and supporting records. 4. If an investigator contacts you, verify credentials through CPSC when needed and provide the requested factual history and records. 5. Ask for the investigation assignment number if you later want to request the report; handle refunds or injury compensation through separate appropriate routes. Open product safety reporting: https://www.saferproducts.gov/ Limits: This is a federal safety-reporting route, not an individual refund or compensation application. CPSC jurisdiction does not cover every type of product. Publisher sources CPSC: For consumers contacted by a CPSC investigator https://www.cpsc.gov/About-CPSC/Division-of-Field-Operations/FAQs-For-Consumers Evidence type: web-tool-extract SHA-256: 01ebb56b93b485b5889570105f7012ee752abaffef0e9c129d4141ebbcf83074 This site helps you prepare. It does not submit filings, calculate personal deadlines, decide eligibility or replace professional review. A complaint or help request does not pause another case or deadline. Start here Identify the product and document what happened and the safety concern without creating further exposure to the hazard. Where and how to submit Read the linked publisher instructions to confirm the receiving office, accepted submission method and current forms. This page has not separately verified those details. A county filter does not decide the correct court or filing location. https://www.saferproducts.gov/ What will it cost? Fees and fee-waiver eligibility have not been separately verified for this route. Check the current provider instructions. For a court filing, ask the court about its fee-waiver or deferral forms. After submission Keep a copy of what you send and its confirmation or receipt. Ask the receiving office how to track it, when to expect a response and how it will request missing information. These follow-up details have not been separately verified for this route. Corrections, denials and appeals Read any returned filing, correction request or denial notice promptly. Ask the responsible office for the correction, review or appeal instructions and the deadline that applies to your notice. This guide does not verify a route-specific appeal process. Language, disability and offline help Ask the receiving office about language assistance, disability accommodations and an alternative to online submission. Available options have not been separately verified for this route.